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- An old Check-in Session has been left open
- The browser is not focused on the check-in box
Old Check-In session still running
If a tutor forgot to select End Check In during a previous Qwickly attendance session - in the same module area - then that session may still be open.
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- Login to Blackboard Learn
- Go to the module area
- Select the Qwickly attendance link
- Select the End Check In button
- Select the Check-In tab and choose Start Check In to begin a new check-in session.
Browser not focused on the check-in box
The second possible cause is browser-related. Some students have reported that they can see the Check-in button but are unable to see the box used to enter the check-in PIN. They may see a grey bar or blank white space where the check-in box should be. This issue seems to be most prevalent on iOS devices.
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