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Introduction

The Office The Centre for Digital Learning Enhancement administers the Blackboard Helpdesk which supports, inter alia, the VLE (Blackboard). The Blackboard Helpdesk can add External Examiners to online modules on the request of a Module Coordinator (to verify the module) with copy to the Head of School (in verification of the External Examiner access).

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Info
titleImportant

Associate accounts are requested and authorised through the RAD process and then provisioned. Details are sent directly to the associate in a sealed envelope. The Blackboard Helpdesk does not have visibility of the account password.
The account will not become live until The University Acceptable Use Code of Practice, contained within the information pack, is signed and returned to the Digital Services IT Service Desk.
ISD policy prevents information packs from being sent outside the University. As external examiners do not have an on campus address, the packs are often sent to the School Office.
The relevant section of the Digital Services website recommends contacting the ServiceDesk for password issues or to resend associate details.

Warning
titlePlease note

Due to a certificate issue which requires some configuration changes on the server, Digital Services have advised in order to access the RAD system, users will need to use either Internet Explorer 11 or Safari browser


Once an Associate ID has been activated, the Associate can make an Online Module Access Request at: http://addl.ulster.ac.uk/modulemanager