This page covers a list is of common issues you may encounter when working in Blackboard Ultra.
| Table of Contents | ||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
👉 Contact Digital Services if you need support with the technical infrastructure for online learning, passwords and email.
👉 Contact the Blackboard helpdesk if you are having issues with setting up or accessing assignments or learning materials etc. within the Blackboard learning environment.
...
Contact Digital Services if you need support with the technical infrastructure for online learning, passwords and email.
😖 I can’t log in to Blackboard
...
If you still can not see your course in Blackboard course view, you may need to be assigned to the module. while students enrol on a course and are automatically assigned to a course, staff need manually assigned to their course. You can use module manager to get access to a module.
| Info |
|---|
Remember modules may share the same name with courses that run on different campuses or different semesters, make sure you select the right one. Each module |
...
has a unique CRN, Course Reference number, use this to select the right course. |
Follow these instructions to get access to your course using Module manager.
If you are still having problems contact the module coordinator.
Setting up your module in Module Manager
Every academic year, a new version of your course must be created for a new cohort of students. If you are the named Module co-ordinator for a course, you can set up your course in Module Manager for the new academic year.
...
As Blackboard is being upgraded to Blackboard Ultra, academic year 24/25 modules will be automatically assigned a Blackboard Ultra Module template, you can only migrate content from other Ultra modules, otherwise your course will be assigned a blank Ultra module template.
If your course is blank, you can easily copy content from your Blackboard Original modules.
😌 Getting support
Getting support from Digital Services
...