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Things can be a little more complicated on Safari (Apple Devices) so the below videos show you the process.
For Safari users whose browser report says they do not have third-party cookies enabled, we send them one, or both, of these video links, which are instructions for enabling third party cookies in Safari.For Apple Computers:
| Html macro | ||||
|---|---|---|---|---|
| ||||
<iframe src="https://ulster.cloud.panopto.eu/Panopto/Pages/Embed.aspx?id=fc28d23f-09dd-4df1-b9a6-af1900d93a27&autoplay=false&offerviewer=true&showtitle=true&showbrand=true&captions=false&interactivity=all" height="405" width="720" style="border: 1px solid #464646;" allowfullscreen allow="autoplay" aria-label="Panopto Embedded Video Player" aria-description="Safari Preferences Disable Tracking Cookie Block" ></iframe> |
For iPhone/iPad
| Html macro | ||||
|---|---|---|---|---|
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<iframe src="https://ulster.cloud.panopto.eu/Panopto/Pages/Embed.aspx?id=8c74bdc3-7a1e-4211-9a3a-af4000d144a6&autoplay=false&offerviewer=true&showtitle=true&showbrand=true&captions=false&interactivity=all" height="405" width="720" style="border: 1px solid #464646;" allowfullscreen allow="autoplay" aria-label="Panopto Embedded Video Player" aria-description="Enabled Third-party cookies in Safari (iOS)" ></iframe> |
After making these changes it is always good advice to close your browser, restart and log back in to Blackboard.
Other things to try
In some cases we have found that clearing cache is necessary to enable Turnitin to work again. Instructions to clear cache are available at https://www.whatismybrowser.com/guides/clear-cache-history-cookies/
Clearing cache for all sites can cause frustrating use experiences so you can clear cache for Turnitin (if you wish).
Clear site-specific cookies and cache in Chrome
At the top right of Chrome, click on the ellipsis (three dots)
Open Settings
Click Privacy and security
Select Site Settings
Select view permissions and data stored across sites
Locate Turnitinuk.com and Turnitin.com in the list and select the Trash icon to the right to delete
Clear site-specific cookies and cache in Safari
Open Safari, select Settings
Select Privacy
Click Manage Website Data
Search for Turnitin
Select remove if Turnitin sites appear