Panopto Video Issues (Safari/Chrome)

Some Apple (Mac, iPhone, iPad) users can experience issues accessing Panopto video in Blackboard. When they click on the Panopto option in Content Market they see a Sign in screen instead of the Panopto interface e.g.

This issue is caused by the browser blocking cross-site tracking (third-party cookies).

Solution for Mac users on the Safari browser

You need to allow cross-site tracking (and allow third-party cookies) in Safari to access the Panopto LTI.

While still in the Safari browser on your Mac. Go to the Safari menu at the top of the screen.

Select Safari and then Settings:

Select the Privacy tab in the Settings Panel
Uncheck the Website tracking checkbox.

Go back into Content market in Blackboard and select the Panopto video option

The Panopto interface should now open as normal.

NB you may need to restart your browser, alternatively try another browser like Chrome just make sure Third-party cookies are enabled (see below).

Solution for Google Chrome Browser on a Mac

In your Chrome browser, go up to the menu at the top of the screen, select Chrome. Select Settings in the menu.

Then select the Privacy and Security tab, check your Third-party cookies setting - they should be ‘allowed' if they say 'blocked’, click on this option and set to Allowed.

NB you may need to restart your browser.

Solution for iOS (iPhone/ iPad) version of Safari

To allow cross-site tracking (and allow third-party cookies) in settings of your browser app on your iPhone/ iPad:

Find and tap on the Settings button on your device. Scroll through the options and select Apps:

Scroll down the list of apps, select Safari/ Chrome

Inside the Safari/ Chrome app setting, uncheck Prevent Cross-site Tracking.

Go back to your browser and try to access the Panopto content.

NB you may need to restart your browser, alternatively try another browser.

Important: Before making any changes to Safari, please understand that Apple have decided to block cross-site tracking to prevent ad-tracking and keep your personal browsing private.

If you are concerned about privacy or are uncomfortable with making changes to Safari, please consider installing an alternative browser such as Google Chrome (https://www.google.com/intl/en_uk/chrome/ ) and this browser to to access Blackboard Learn instead.