Some staff and students have reported issues accessing the Live Sessions or Blackboard Collaborate Ultra tool links when using Google Chrome.
After selecting the Live Sessions or Blackboard Collaborate Ultra tool link in a module area, staff and students have reported that they are taken to a grey screen with a spinning purple circle and remain there, unable to join the session or see the session links. Their screen will look like this:
Blackboard Collaborate Ultra uses cookies (known as third-party cookies) to track aspects of your session. If Google Chrome blocks these cookies, the result is the grey screen with the spinning purple circle.
Note: Not all users (typically those using workplace computers) will have access to their computer in a way that will allow them make changes to Google Chrome, or to see whether third-party cookies are enabled in Google Chrome. As a quick check, please go to this web address: https://www.whatismybrowser.com/ and look at the section ‘Are third party cookies enabled’. If it says NO, third-party cookies are blocked, please contact your IT Support team for help. For everyone else, please follow the instructions below. |
To enable third-party cookies in Google Chrome:
A quick video guide to the problem and the solution.