Staff and students using the latest versions of Firefox have reported issues accessing content in Blackboard Learn that contains Panopto videos.
When accessing Blackboard Learn content that contains a Panopto video, users briefly see the content and are then are logged out of their Blackboard Learn session.
This issue is caused by the Firefox browser blocking cross-site tracking (third-party cookies) by default. As the Panopto video tool makes use of cookies to track your session etc. blocking these will cause the issue described above.
Note: Panopto will shortly be moving away from using cookie-based authentication to using token-based authentication, this will remove the need to use third-party cookies in the future. |
Important: Before making any changes to Firefox please understand that Mozilla have decided to block cross-site tracking to prevent ad-tracking and keep your personal browsing private. |
To allow cross-site tracking (and allow third-party cookies) in Firefox:
Open Firefox
Select the Open Application Menu button by clicking on the three bar icon to the right of the address bar (highlighted in red below)
From the drop-down menu that appears, select Settings.
The Settings panel will open. Select the Privacy & Security tab in the left hand menu (highlighted in red below):
In the Custom options uncheck the Cookies and Tracking Content options (highlighted in red below):