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👉 Contact Digital Services if you need support with the technical infrastructure for online learning, passwords and email.
👉 Contact the Blackboard helpdesk if you are having issues with setting up or accessing assignments or learning materials etc. within the Blackboard learning environment.
😖 I can’t log in to Blackboard
Account conflicts - using other Microsoft accounts
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If you do not have Multi-factor authentication (MFA) set-up, follow the the guide to setting-up MFA or follow this Digital Services guide for MFA.
Oops! Something went Wrong
If you see the error screen above, don’t panic, it’s probably just a permissions issue.
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Check you are assigned to the module you expected to see, if you are then contact the Blackboard Helpdesk with the module code, problem description and your details.
🧐 I can’t see any of my
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modules in Blackboard
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Every academic year, a new version of your course must be created for a new cohort of students. If you are the named Module co-ordinator for a course, you can set up your course in Module Manager for the new academic year.
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As Blackboard is being upgraded to Blackboard Ultra, academic year 24/25 modules will be automatically assigned a Blackboard Ultra Module template
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As Blackboard is being upgraded to Blackboard Ultra, you can only migrate content from other Ultra modules, otherwise your course will be assigned a blank Ultra module template. |
If your course is blank, you can easily copy content from your Blackboard Original modules or add new content.
😬 I can’t migrate my content from last year!
In academic year 24/25, all modules will be automatically assigned a Blackboard Ultra Module template.
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Important You can only migrate content from other Ultra modules, otherwise your course will be assigned a blank Ultra module template. |
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See My Module is empty for guidance👇
😩 My Module is empty
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As Blackboard is being upgraded to Blackboard Ultra, all academic year 24/25 modules feature the new Blackboard Ultra module template. However, you can only migrate content from other Ultra modules, otherwise your course will be assigned a blank Ultra module template.
Don’t panic! You can …
Copy content from a previous module
To copy into the course content area; in your Ultra module, you can either …
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This will bring up the Copy Items dialogue box. Enter your the module code you wish to copy from, in the Course name or ID search box.
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For more detailed instructions on
or add new learning content from scratch
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Create and add new items in the Course Content area
Mouse over where you want to add an item, click on the plus icon.
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This brings up the add content context menu, select Create
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This brings up the Create Item context menu. Select the type of Item item you wish to add (NB use Context Market for Turnitin)
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Learn how to set up a Blackboard dropbox,
Follow the links to more detailed instructions on
Adding Learning Modules and Folders
Adding a Blackboard dropbox
Adding a Blackboard test
Adding a Turnitin assignment dropbox
Navigate to the folder / section you want to place the drop box in. Click on the + icon
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Then click on ‘Content Market’
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Content Market shows all the tools integrated with Blackboard, select and click on Turnitin to add a Turnitin dropbox and then adjust your settings.
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For more detailed instructions on how to add a Turnitin assignment dropbox or
How do I change the name of …
Blackboard Assignment dropbox?
How do I add a link?
How do I add a video
How do I add a Blackboard Assignment dropbox?
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Changing the name of an item in Ultra
To change the name of an item in Ultra, click on the three dots (ellipsis) and select edit.
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Then mouse over the title and click when you see the title underlined and the pencil icon appears
when you see the flashing cursor you can edit
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No need to save, just use the purple X to close.
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How do I set up groups?
Your groups will sit under the Groups tab in the Course toolbar
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Groups sit within Group Sets, for instance one Group Set may contain five groups that divide your cohort into five groups for one project.
You can either create your group sets manually by clicking on New Group Set, or import your group set and group members using spreadsheets saved as .CSV files.
If you are creating your groups manually click on New Group Set
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This brings up the Group Set options page, give your Group set a name then select how you want to create groups within the Group set, by selecting an option in the Group students drop down menu.
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Chose from:
Custom: manually add students to groups
Randomly assign: automatically add students to groups at random
Self-enrolment: lets student choose their group
Find out more about creating Group sets manually
How do I make content available to certain students or groups?*
How to a create a group discussion?*
How do I set up an assignment dropbox?*
😌 Getting support
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