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When you login to Blackboard Learn, you will see your activity stream, to view your courses, click on Courses in the left hand menu.
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Setting up Multi-factor Authentication
You need to set up Multi-factor authentication (MFA) to finish setting up your account.
Add Multi-Factor Authentication to your account
In Microsoft 365, click on your initials or photograph in the top right hand corner
and click on View account
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Click on Security info
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Click the + add sign-in method button
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Select Authenticator app and click add
Download the Microsoft authenticator app
Download the Microsoft authenticator app for your Android or Apple device and click Next.
The Authenticator app wizard will now guide you through the installation of the authenticator app on your mobile device.
Pair your devices
The wizard will ask you to scan in a QR code
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Open the authenticator app on your phone and select scan the QR codeon screen
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The app will detect your account settings and then display your Ulster University account
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Click Next on the laptop/desktop device
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The connection to your smartphone will now be tested, click Approve
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If pairing between your smartphone and laptop/desktop device is successful, you will get a notification on your laptop/pc device, press Next.
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Your device will now be successfully registered.
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Make sure the Default sign-in method is set to ‘Microsoft Authenticator- notification’. If it is not click Change and select ‘Microsoft Authenticator- notification’ from the drop down menu.
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It is advisable to set up additional forms of authentication such as email, in case you lose or forget your phone. |
Add your personal email as another source of authentication
Click on Add method
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Select Email from the drop-down menu and click Add
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Enter your personal email address that you have access to and click Next
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You will be sent a security code to this email account. Open this email account on a separate tab/device to retrieve the code and enter it into the prompt and click Next
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The Multi-factor Authentication set up process is now complete.🥳
Blackboard login problems
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If you continue to have problems logging in, please look at our separate page for common problems logging into Blackboard
👉 Tips for logging in to Blackboard
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Please see the Expired Session section of our common Issues page.
Always logout of any personal or workplace office accounts before logging in to Blackboard to ensure there are no account conflicts.
Know your University e-mail address and network password. Whilst this may seem obvious, some of our partners work in different ways and Ulster e-mail addresses may not be as well known as the staff/student number. If you are involved in a partnership, ensure that students and other stakeholders know how to access their e-mail address from the Banner system.
Ensure that you have Multi Factor Authentication (MFA) enabled.
Check that you can login to the MyDay Portal or http://Office.com with your University e-mail address and network password, as Blackboard Learn uses the same credentials. Some workplaces may prevent you logging into Ulster University’s Microsoft services and historically this could be bypassed by going directly to Blackboard Learn, this method no longer works.
Know how to reset your network password. Blackboard Learn does not have a separate password and all password updates need to be actioned against your central University account. You can reset your account on the Microsoft website at https://passwordreset.microsoftonline.com/ or by using the Self-Service Password Reset (SSPR) facility.
Our Digital Services colleagues can assist with password issues.
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