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If you are using a personal/workplace/non-Ulster University Office.com/Office 365 account you should first Sign out of that account (and close your browser) before attempting to login to Blackboard Learn using your Ulster University account details.
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Expired sessions
If you are logged into Blackboard Learn and leave the session open within your browser, the system will timeout after a set period of time (typically 8 hours) resulting in an error message. To resolve this issue we suggest going to https://office.com (logging in if you are not aready logged in), selecting your initials at the top right of the screen and choosing the Sign Out link (highlighted in red below):
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You should then close and open your browser and try to login again.
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I don’t have a university account
The majority of staff need a University email for access to Blackboard Learn.
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Associate members of staff e.g. those with part-time, short-term or temporary contracts (with an a-code a12345) will receive their welcome email and password reset in their personal email account used in their application (check your spam if you can’t see it in your inbox). In addition, Associate members need their A-Code/email to set up their account. Contact the member of staff who sponsored your application, they will have received a notification email with your A-Code.
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I’ve forgotten my login details.
Use the same credentials that you use for the MyDay Portal or University e-mail i.e. your Ulster University e-mail address and network password.
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I’ve forgotten my network password
You can reset your account on the Microsoft website at https://passwordreset.microsoftonline.com/ or by following the instructions at Self-Service Password Reset.
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I can’t use my Multi-factor Authentification.
Ensure that you have Multi Factor Authentication (MFA) is enabled.
Log in to Microsoft 365, click on your initials or photograph in the top right hand corner
and click on View account
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Click on Security info
Make sure the Default sign-in method is set to ‘Microsoft Authenticator- notification’. If it is not click Change and select ‘Microsoft Authenticator- notification’ from the drop down menu.
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Follow If you do not have Multi-factor authentication (MFA) set-up, follow the the guide to setting-up MFA or follow this Digital Services guide for Multi-factor authenticationMFA.
7. I can’t see any of my courses
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