🤔 Here are list of common Blackboard Login/ Single Sign-On issues and solutions:
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I can’t log in to Blackboard
Account conflicts - using other Microsoft accounts
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Please note that we recommend signing out of any personal, or workplace Office/Office 365 accounts before signing in to Blackboard Learn. |
Ulster University uses Microsoft Azure authentication Office 365 for Single Sign-on (SSO). If you are logged in to a personal, or workplace Office/Office 365 account and try to login to Blackboard Learn, you will receive an error message/ or have recently logged into a non-UU Office 365 account, your browser may pick up this account and prevent you from logging into Blackboard.
If you have another office account this may be detected automatically, make sure you are using your ulster account:
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If you are using a personal/workplace/non-Ulster University Office.com/Office 365 account you should first Sign out of that account (and close your browser) before attempting to login to Blackboard Learn using your Ulster University account details.
2. Expired sessions
If you are logged into Blackboard Learn and leave the session open within your browser, the system will timeout after a set period of time (typically 8 hours) resulting in an error message. To resolve this issue we suggest going to httphttps://office.com (logging in if you are not aready logged in), selecting your initials at the top right of the screen and choosing the Sign Out link (highlighted in red below):
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You should then close and open your browser and try to login again.
3. I don’t have a university account
The majority of staff need a University email for access to Blackboard Learn.
If you are a new New full time member of staff , you (with an e-code e123456) are automatically assigned an email and password. You will find these details in the personal email used on your application and or contract (check your spam if you can’t see it in your inbox). Contact HR hr@ulster.ac.uk or servicedesk@ulster.ac.uk if you haven’t received your new login details.
Associate members of staff e.g. those with part-time, short-term or temporary contracts (with an a-code a12345) will receive their welcome email and password reset in their personal email account used in their application (check your spam if you can’t see it in your inbox). In addition, Associate members need their A-Code/email to set up their account. Contact the member of staff who sponsored your application, they will have received a notification email with your A-Code.
4. I’ve forgotten my login details.
Use the same credentials that you use for the MyDay Portal or University Ee-mail i.e. your Ulster University e-mail address and network password.
5. I’ve forgotten my network password
You can reset your account on the Microsoft website at https://passwordreset.microsoftonline.com/ or by following the instructions at Self-Service Password Reset.
6. I can’t use my
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Multi-factor Authentification.
Ensure that you have Multi Factor Authentication (MFA) is enabled. Most staff and students now have MFA enabled thanks to the work of Digital Services, but it is worth ensuring that your account has MFA enabled
Log in to Microsoft 365, click on your initials or photograph in the top right hand corner
and click on View account
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Click on Security info
Make sure the Default sign-in method is set to ‘Microsoft Authenticator- notification’. If it is not click Change and select ‘Microsoft Authenticator- notification’ from the drop down menu.
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Follow this Digital Services guide for Multi-factor authentication.
7. I can’t see any of my courses
Make sure you are in Courses view in Blackboard. Once you are logged into Blackboard you are automatically taken to Activity stream, click on Courses in the left hand menu. If no courses appear in Courses view, you may need assigned to the module. You can use module manager to gain access to a module, if you are still having problems contact the module coordinator.
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