This page covers a list is common issues you my may encounter when working in Blackboard Ultra.
| Table of Contents | ||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Contacting the Blackboard helpdesk if you are having issues with setting up or accessing assignments or learning materials etc. within the Blackboard learning environment.
Contact Digital Services if you need support with the technical infrastructure for online learning, passwords and email.
😖 I can’t log in to Blackboard
...
If you do not have Multi-factor authentication (MFA) set-up, follow the the guide to setting-up MFA or follow this Digital Services guide for MFA.
🧐 I can’t see any of my courses
...
If no courses appear in Courses view, you may need assigned to the module. You can use module manager to gain access to a module, if you are still having problems contact the module coordinator.check your course filters at the top of the page
Check your Course filters
If no courses appear in Courses view, check your filter settings at the top of the page, Terms filter should be set to All terms and Filters all courses.
...
Getting assigned to a module
If you still can not see your course in Blackboard course view, you may need assigned to the module. You can use module manager to get access to a module, if you are still having problems contact the module coordinator.
Getting support from Digital Services
...
Digital services provide support for email, password, Student Staff portal, Eduroam wifi, hardware, software, and printing.
Check out the Digital Services getting started student guidewebsite.
Or contact the Digital Services Service desk
Online Servicedesk
Phone: 028 9536 7776
Email: servicedesk@ulster.ac.uk
...
or call: +44 28 9536 7188
| Info |
|---|
When contacting Blackboard helpdesk, to speed up our support, please state
|
...